Customer Service

Our goal is to create a wonderful customer experience each and every time. Our approach is simple - combine excellent customer experiences with quality products to create happy customers.

Personal Shopping

We are more than happy to assist you with your orders via telephone (+47)53920393 or email ([email protected]) or in person. Our consultants are always happy to help. Whether you are looking for baby furniture, need to be fit for baby gear, are interested in building your layette or just need help selecting unique toys and gifts, we are here to assist!

In Store
Our staff are always available to assist with recommendations and selection of all products and services. No time to browse through the store but need to purchase a special gift? Give us a call or email to discuss your needs, we'll help select items, then process the order on the phone or online. You can also call us ahead of stopping in and we will set aside items for your selection when you come in. Please contact us to confirm arrangements.
    Buy Online Pick Up In Store

    Not able to park and come into the store? We can have completed online non-furniture orders ready for in store pickup! 

    Online Store

    Shop with us 24/7 at from the convenience of your desktop or mobile. Most in-stock items, excluding furniture, can be picked up at our Devon PA location.

    Complimentary Gift Wrapping
    Gift wrapping of products purchased from us is always complimentary. All smaller items are either placed in boxes or wrapped in our standard wrapping paper to create unique gift packages. Larger items may not be able to be wrapped. At the time of purchase, we will confirm what items can be gift wrapped. 

    Store Shipping (Non-Furniture)
    At this time, we are able to ship via UPS or USPS most non-furniture items to only the 48 Contiguous and Washington D.C. All shipping timeframes are based on UPS or USPS shipping timeframes. 

    Manufacturer Shipping 
    Limited items may be available to ship from some of our manufacturers. Please contact us to confirm availability. 

    Furniture In-Home Delivery and Setup Service
    We offer in-home delivery and setup services for furniture items through a third-party furniture setup service, at a flat rate fee for locations within our local delivery service area. Please contact us to confirm delivery fees and other delivery details. All delivery fees are paid prior to scheduling delivery appointments. All delivery fees are not refundable after items have been delivered, with exceptions made for defective items that cannot be replaced or repaired.

    • Furniture items will be delivered by experienced delivery service team members. Once furniture items have been received at the warehouse, unpacked from shipping materials and inspected for defects, the delivery service will then contact you to schedule a delivery slot. Your furniture order will be delivered to your delivery location, assembled in your room of choice as required, based on your delivery order. For added convenience, all packing materials will be removed.

    • We require that you inspect your delivery order to confirm all items are received as expected, and provide a signature of acceptance upon delivery receipt. When placing your order, please provide a phone number which will be used to arrange the delivery appointment. All delivery appointments are scheduled based on an arrival time window. 
    • Delivery addresses within 2 hours drive from our store will be considered as part of our local delivery service area. Any other addresses outside of our local delivery service area may be considered for delivery services but may be subject to additional delivery service fees. Please call to confirm rates and delivery availability. All deliveries are made based on availability of delivery slots. Limited furniture items may be drop shipped from manufacturers. Please call us to confirm availability.

    Custom Orders
    All custom orders must be paid in full at the time the order is placed.

    All returns or exchanges should be done within 60 days from the original date of purchase.

    Any item being returned or exchanged should be unused, sellable, sealed in its original packaging and with its Kids 'N Kribs price label attached. Furniture, mattresses, contour changing pads, gift cards, special orders, custom orders, personalized orders, Christening apparel and final sale items cannot be cancelled, changed, returned or refunded.

    A store receipt is required for all returns for a refund. Refunds are returned in the form of the original payment. Cash refunds are subject to the availability of cash at the time of the refund processing, and may be paid via a mailed corporate-issued check. A gift receipt may be used to exchange items of equal value.

    Any item being returned must be unused, in good condition, and unopened in its original packaging. Exchanges, credits and refunds will be issued for only the purchase price. Any taxes charged will be refunded in accordance with state and local laws.

    Return shipping fees will apply for items that need to be shipped back to our store location. Please discuss the specific requirements with us.

    Shipping fees for shipped items are non-refundable, with the exception of damaged or defective merchandise.

    Monogrammed and/or personalized and custom bedding items are considered custom order items and must be paid in full upon order placement. Such items are non-cancellable, non-returnable and non-refundable.

    Additional types of goods that not returnable, not refundable include gift cards, perishable goods such as food, flowers or plants, newspapers or magazines, intimate or sanitary goods.

    All sales are final for furniture and non-furniture items that are purchased "As-Is", and are non-returnable and non-refundable. Such items include "Clearance" and "Sale" items. 

    All shipping, delivery and handling fees are non-refundable once orders have been fulfilled. 

    We truly appreciate your support! Please contact us if there is a problem with your purchase from us. We stand by our products and would love the opportunity to ensure that your customer experience with us is nothing less than excellent.